Ordering Policies & FAQ’s

What is the Travel Roller Material Made of?

 

The Travel Roller is make of TPE (thermopastic elaspomer). This is a toxin free elastic plastic. The Travel Roller Products have been MSD tested and contains no harmful toxins, like mercury, led, arsenic, phthalates or cancer causing chemicals. TPE is latex free.

http://en.wikipedia.org/wiki/Thermoplastic_elastomer

Made of:

Travel Roller -TPE

Travel Roller -TRball Elite and Pro- TPE

Travel Roller TPE Mobility band (in the Kit) TPE

Acupressure Balls (3densities) -PVC (phaltate free)

Inner Core/pipe- ABS

Are the Travel Roller and balls safe for people with a latex allergy?

In general, Thermoplastics are considered latex-free. Copied below are links to websites that give you a more detailed discussion in this regard. To the best of our knowledge, there is very little if any concern regarding the use of Thermoplastics in latex-allergic individuals. However, it is always best to follow the advice cited in the quote copied below from the latex support group. One of the links copied below leads directly to their website.

http://www.lasg.org.uk/information/latest-latex-list

http://www.lasg.org.uk/information/

Time2Roll Inc. can not guarantee that there is no latex in all of the products, and must be used at your own risk. We have gone the extra mile to make our products as clean as possible and can tell you we have never had any known issue with anyone reacting to our products.   The Travel Roller foam is the same as a Nike TPE yoga mat (if you need to research more).

Is the Travel Roller Foam Antibacterial?

The foam we use for the Travel Rollers is a closed cell foam which resists bacterial growth as it does not act like a sponge to harmful bacteria and diseases transmitted by skin contact. The closed cell foam- stays firm and does not break down. It is washable and waterproof.  The outer foam sleeves can also be replaced over time as all other solid foam rollers must be thrown out.   Travel Rollers can be cleaned with antibacterial soap in luke warm soapy water.  (do not put in the washing machine or heat)

Order & Shipping:

Return Policy

Every item sold by Time2roll Inc. is customer satisfaction guaranteed. Product may be returned within 30 days of purchase due to manufacturer defect or an customer dissatisfaction. Shipping expenses will not be refunded.

If for any reason you should find our products unsatisfactory, you may return the product within 30 days*. Product must be shipped by customer for inspection of product, before any refund can be generated. Before returning any product, please call customer service at 1-888-342-8884 for a return authorization (RA) number. No product will be accepted without a RA number. With the exception of shipping errors, refunds or credits will not be issued for shipping charges. There will be an administration fee of $12 for all returns.
*(excluding DVDs, videos, books and courses)

Our Guarantee

Our product guarantee assures you 100% satisfaction! If it’s not right, we’ll make it right! Our friendly, helpful team will always do their best to make your experience with Time2roll Inc. a pleasant one. Warranty is for manufacturer/product defect only! Does not apply to normal use, heat, moisture, abuse, dirt, sweat and tearing. Treat your Travel Roller with care! Travel Roller used best on a carpeted floor or on top of a yoga mat to cushion/protect the person from slipping and getting injured on a wet or hardwood floor. Please roll responsibly.

Time2Roll Inc, is not responsible for any injury caused while rolling. Please roll at your own risk!

What if I want to make a return, but have lost my return authorization number?
If you have misplaced your return instructions and required RA number, please call 1-888-342-8884 weekdays from 8 am to 5 pm (MST) to talk with a Travel Roller representative.

Shipping Information

HOLIDAY Delivery Service. There may be a delay on back ordered products. Please be patient and your product should arrive before Christmas.

All orders are shipped via Canada Post. www.canadapost.ca Or Purulator
All orders will receive and email confirmation of tracking numbers.
Canada Expedited is 2-5 business days. USA Expedited is 7-10 business days. Holiday shipping may vary and is not guaranteed on all tracked packets.

International Orders are shipped Small Packet AIR. There are no Tracking for this option but it is very reliable and fast.

Can I arrange rush delivery?
Please select on our Canada Post Live shipping option for Express.

FAQ

When I submit credit card information online, is it secure?
Providing you with a secure online experience is a high priority of Time2roll Inc. We recognize that your privacy and security are of the utmost importance, and we have devoted a great deal of effort to ensure that your personal information is safeguarded. Your transactions are supported by industry-standard data encryption to help protect your credit card number and personal information.

What if I don’t want to use my credit card on the Internet?
No problem. You can phone in your order or go to Amazon to buy our product.  We would prefer online orders as it is the easiest and fastest for you to receive your Travel Roller.

Copyrights © 2014. Time2roll Inc.