Order & Shipping FAQ

Return Policy (as of July 7th, 2010)

Every item sold by Time2roll Inc. is customer satisfaction guaranteed. Product may be returned within 30 days of purchase due to manufacturer defect or an customer dissatisfaction.
If for any reason you should find our products unsatisfactory, you may return the product within 30 days*. Product must be shipped by customer for inspection of product, before any refund can be generated. Before returning any product, please call customer service at 1-888-342-8884 for a return authorization (RA) number. No product will be accepted without a RA number. With the exception of shipping errors, refunds or credits will not be issued for shipping charges. There will be an administration free of $10 for all returns.
*(excluding DVDs, videos, books and courses)

Our Guarantee
Our product guarantee assures you 100% satisfaction! If it's not right, we'll make it right! Our friendly, helpful team will always do their best to make your experience with Time2roll Inc. a pleasant one. Warranty is for manufacturer/product defect only! Does not apply to normal use, heat, moisture, abuse, dirt, sweat and tearing. Treat your Travel Roller with care! Travel Roller used best on a carpeted floor or on top of a yoga mat to cussion/protect the person from slipping and getting injured on a wet or hardwood floor. Please roll responsibly.

Time2Roll Inc, is not responsible for any injury caused while rolling. Please roll at your own risk! 

What if I want to make a return, but have lost my return authorization number?
If you have misplaced your return instructions and required RA number, please call 1-888-342-8884 weekdays from 8 am to 5 pm (MST) to talk with a Travel Roller representative.

Shipping Information

All orders are shipped via Canpar Ground. www.canpar.ca
All orders have tracking numbers and signature required delivery.
Canada is 7-10 business days but usually sooner.
You must provide a physical shipping address as we cannot ship to P.O boxes or A.P.O. addresses.
We can, however, bill to a P.O. box or A.P.O address.

Can I arrange rush delivery?
To arrange for a rush delivery, please contact us by phone weekdays from 8 am to 5 pm (MST) at 1.888.342.8884

FAQ

When I submit credit card information online, is it secure?
Providing you with a secure online experience is a high priority of Time2roll Inc. We recognize that your privacy and security are of the utmost importance, and we have devoted a great deal of effort to ensure that your personal information is safeguarded. Your transactions are supported by industry-standard data encryption to help protect your credit card number and personal information.

What if I don't want to use my credit card on the Internet?
No problem. You can phone, fax or mail us your order.

Can I arrange rush delivery?
To arrange for a rush delivery, please contact us by phone weekdays from 8 am to 5 pm (MST) at 1.888.342.8884